Shipping | Delivery & Handling

Please allow up to 7 working days for delivery to all areas

  • Items will be delivered to your home or office by Australia Post.
  • If you are not home to receive, the items will be left at your doorstep.
  • Deliveries cannot be made on weekends or public holidays.
  • If your order does not arrive within 7 working days of your order confirmation being received, advise us at [email protected]
  • We take no responsibility for loss, theft or damage of goods once delivered.

Address Accuracy and Re-Shipping Policy: We kindly ask that you double-check your shipping address for accuracy before completing your order. Buy Gluten Free Direct is not responsible for packages that are returned due to incorrect or incomplete addresses provided by the customer. If a package is returned to us for these reasons, the customer will be responsible for the cost of re-shipping the order.


If you have any questions regarding the status of your delivery please email us at [email protected] or phone us on (03) 9769 1515 during our office admin hours Monday-Friday 10am-4pm AEST.

Returns Policy

Please visit the following page for refunds info: