Returns Policy - Buy Gluten Free Direct

Returns & Warranty Policy

Your satisfaction is important to us. We are committed to providing high-quality products and fair outcomes in line with Australian Consumer Law.

Change of Mind Returns (30 Days)

If you change your mind about your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a change of mind return:

Items must be unused, unopened, and in original saleable condition
Products must be returned with all original packaging
Proof of purchase is required

Once the returned goods are received and inspected, we will arrange a refund or store credit.
No restocking or administration fees apply.

Customers are responsible for return shipping costs for change of mind returns.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible so we can assist.

In accordance with Australian Consumer Law:

Each case will be assessed individually
We will provide a fair resolution, which may include a replacement, refund, or other suitable remedy
Customers will not be required to pay return shipping costs for damaged or faulty items

To help us resolve the issue quickly, we may request photos of the product, packaging, and relevant batch or expiry details.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a faulty product.